Shipping

  • Common Carrier

    Please see specific production lead-times as noted on our website under each individual product https://www.factorydirectblinds.com/ These are estimated lead-times and are not guaranteed. This does not account for shipping lead-times as that will vary by region and carrier. Oversize shipments w...

  • Do you charge sales tax?

    Factory Direct Blinds is required to collect state sales taxes in California and New York at rates which are set by each state, county and local municipality as determined by the zip code where you receive delivery. If the state given in your shipping address is one of these states, applicable sa...

  • Expedited Shipping

    Factory Direct Blinds does not offer expedited shipping and makes every effort to manufacture and ship all product as quickly as possible.

  • Extended Shipping Lead-Time

    Please see specific production lead-times as noted on our website under each individual product https://www.factorydirectblinds.com/ These are estimated lead-times and are not guaranteed. This does not account for shipping lead-times as that will vary by region and carrier. Oversize shipments w...

  • How can I contact Factory Direct Blinds?

    Please call us at 1.800.355.2546 between 9AM and 5PM ET or e-mail us at support@factorydirectblinds.com. You can also get in touch with us through our Live Chat. 

  • How many days does it take to ship?

    All our products are custom made for you. Our production time is between 5-7 days depending on the day you place your order (around a weekend of public holiday). Once produced, blinds ship same day and delivery times depend on your location and usually are 2-5 business days. On average, customer...

  • Production Times

    Please see specific production lead-times as noted on our website under each individual product https://www.factorydirectblinds.com/ These are estimated lead-times and are not guaranteed. This does not account for shipping lead-times as that will vary by region and carrier. Oversize shipments w...

  • Shipping Lead-Time

    Please see specific production lead-times as noted on our website under each individual product https://www.factorydirectblinds.com/ These are estimated lead-times and are not guaranteed. This does not account for shipping lead-times as that will vary by region and carrier. Oversize shipments w...

  • Shipping Policy/ Sales Tax

    Orders shipping within the 48 Continental United States will ship freight free provided that oversized, common carrier, special handling or expedited freight do not apply.  Factory Direct Blinds is not responsible for any return product shipping costs.  Blinds or shades shipped outside of Califor...

  • What is your return/exchange policy?

    When you order window coverings from Factory Direct Blinds, you will receive a product that is custom made using the specifications and requirements that you have provided. We cannot accept returns on custom cut products, unless blinds or window coverings arrive damaged or with a defect. See our ...

  • What kind of warranty do the blinds come with?

    Please see our Warranty Policy for blinds and window coverings here.