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Damaged Product Received
Merchandise Damaged by Shipping: Please inspect your order thoroughly upon receipt to ensure that it has not been damaged in shipping. Damaged items must be reported to us within ten (10) business days of receipt along with photographic evidence of shipping damage to support@FactoryDirectBlinds.c...
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Manufacturing Defect
Factory Direct Blinds stands behind our products and any defects in material and workmanship. If your custom-made to order window covering was not manufactured to the size and specifications, you ordered it will be replaced at no additional cost to you. This excludes mismeasurements or improper i...
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Missing Parts
We apologize for the inconvenience of receiving your order without the proper installation hardware.
Please submit an email to support@factorydirectblinds.com and include your order number as well as a description of the missing parts from your order.
Once the email has been received one of our r...