Factory Direct Blinds stands behind our products and any defects in material and workmanship. If your custom-made to order window covering was not manufactured to the size and specifications, you ordered it will be replaced at no additional cost to you. This excludes mismeasurements or improper installation. Please contact us within 30 calendar days from the date your product ships to report any issues. Your product will be remade to the same specifications per the original order and shipped at no cost to you!