Welcome to Our Help Site

• Cancellation Requests
• Is it possible to change my order after I have completed it?

• Commercial B2B High Volume Orders

• Damaged Product Received
• Manufacturing Defect
• Missing Parts

• 3-on-1 Head Rail
• Are the installation instructions included?
• Color Variation
• Discount Coupon Code
• How do I measure my window?
• How will I know what the product will look like in my home?
• In-home Installation / Measurement Services

See all articles in Ordering Blinds and Shades →

• How large are the samples?
• How many free samples can I get?
• Why do I need to order samples?

• Safety Compliance Standards

• Common Carrier
• Do you charge sales tax?
• Expedited Shipping
• Extended Shipping Lead-Time
• How can I contact Factory Direct Blinds?
• How many days does it take to ship?
• Production Times

See all articles in Shipping →

• General Warranty
• Reporting a Warranty Issue